IT Service Management – “Process Certification”

IT Service Management is a general term that describes a strategic approach for designing, delivering, managing and improving the way information technology (IT) is used within an organization. The goal of every IT Service Management framework is to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.

The ITSM Certification is governed by STQC, RCB (Registered Certifying Organization), ISO/IEC 20000-1. This standard is based upon the ITIL framework enabling the best practice guidelines that ensure the best alignment of IT services with the overall business process. Professionals with the ITSM Certification are trained with IT practices that help deliver appropriate business solutions over a wide variety of requirements.

The certification validates key credentials including:

  1. Acquisition and retention of best resources and skill sets
  2. Aligning and integrating IT and business goals
  3. Improving success of project delivery
  4. Achieving Value for Money (VFM) and demonstrating best Returns on Investment (ROI)
  5. In-sourcing, outsourcing, and smart-sourcing
  6. Best practices for IT governance
  7. Managing business changes   

ITSM certification_GVS TechnosoftThis means ITSM certified candidates are recognized experts in effective and efficient use of people, process, products, and partners, thus ensuring the growth of the business.

ITSM frameworks and practices have long been regarded as the best tools to ensure business results and meeting customer expectations. ITSM is a recognized tool all over the world and top companies use the framework to meet the growing challenges of competition and technological innovation.

At GVS Technosoft, we are providing a specialist level in-site on the various parameters of the process functions and service transition flow of the scenarios you have to undertake while managing an ITSM environment. We have included ITIL concepts and ISO standards to improve multiple business processes. Many of our clients have consulted us on there service enhancement and work efficiency improvement.

For more information visit our website:

Article by GVS Technosoft | email: | Ph: +91 40-65286529


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